سياسة الاستبدال والاسترجاع

At aya we strive to provide a comfortable and satisfying shopping experience for our customers, so we offer the possibility of exchange or return within 13 days from the date of receiving the order only in the following cases: if the size needs to be downsized, or in case of a manufacturing defect in the product. Terms and conditions: the item must be unused and in its original condition with packaging and tags as received. Exchanges or returns are not accepted for products that have been used, washed, or modified. The store bears the shipping cost in case of a manufacturing defect, while the customer bears the shipping cost in case of an exchange due to size. The amount is refunded through the same payment method within 5 to 10 business days after receiving and inspecting the product. For any inquiries or exchange and return requests, you can contact the aya customer service team through the available channels in the store. Thank you for your trust in our products.